Returns & Refunds
Returns & Refund Policy
As a food retailer, the nature of our products means that we are unable to accept returns on food and drink items once delivered or collected. This is in line with the Consumer Contracts Regulations 2013, which exempt perishable goods and sealed food items from the standard 14-day return period.
Damaged or Faulty Items
If your order arrives damaged, is incorrect, or a product is faulty, please contact us within 48 hours of receiving your order. We will arrange a full refund or replacement at no additional cost.
Please include:
- Your order number
- A photograph of the damaged or faulty item
- A brief description of the issue
Non-Food Items
Non-food items (such as pet accessories) may be returned within 14 days of receipt, provided they are unused and in their original packaging. Return postage is the responsibility of the customer unless the item is faulty.
Contact Us
Email: accounts@blackbullfarmshop.com
Phone: Contact us via our market stall during opening hours.